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FAQ2021-12-01T22:32:46+10:00
Do you take small orders?2022-01-07T12:28:31+10:00

For beanies, scarves and stubby holders the minimum order quantity is 50.  For bucket hats and caps the the MOQ is 25pcs.

What colours are available?2022-01-07T12:23:20+10:00

We have approximately 50 stock colours on hand but if you need something specific we match PMS/Pantone colours and dye yarn.

Can I get a sample made?2018-12-16T10:35:25+10:00

Yes you can. Generally we charge to get a sample made and sent to your door. But if you like the sample and make an order, we can deduct the sample cost from the final price.

Can I have a different design to those displayed?2022-01-07T13:15:12+10:00

Definitely. If you can’t find what you’re after on our website, give us a call or email us. Send through a description, image or sketch explaining your idea and our designs will send back some mockups of your design. If you want a specific font used for the knitted text, let us know. In most cases we can get it on the beanie or hat.

The mock-up application isn’t working?2018-12-16T10:38:12+10:00

The mock-up generator may not work on some devices. Email us ideas and a logo, and we will do the design for you.

How long will it take to receive my order?2018-12-16T10:40:11+10:00

Once your order is confirmed, it should be at your door in about 4 weeks.

Are there any discounts?2018-11-25T11:42:43+10:00

Generally, the bigger the order, the more room for discounts.  Feel free to ask us.

How does payment work?2018-12-16T10:45:30+10:00

Payment can usually be made by bank transfer.  Generally we ask for 50% payment to confirm the order, and the remaining 50% on receipt of the shipment.  If anything goes wrong we will do our best to make it right.  We have hundreds of return customers, and most of our customers come from word-of mouth, so we know how important it is to make every customer happy.

Do you send samples?2022-01-07T12:33:08+10:00

Yes, we can send free samples of previous products we have made. This will allow you to check size and quality. If you would like a custom sample of your design, there will be a small charge.

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